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Our Policy for Protecting Your Data Privacy

SafeSite Facilities is committed to protecting and maintaining your privacy. We comply with data protection laws that are applicable within the UK and the General Data Protection Regulation (GDPR). SafeSite Facilities determines the purposes and the manner in which personal data is processed.

This privacy notice explains how we collect, use, and protect your personal information, and outlines your rights concerning your data.

Information We May Collect From You

To facilitate your interest in SafeSite Facilities, we may collect and process the following types of personal data when you actively enquire about our products or services:

Name, place of work, and position
Contact information, including email address and telephone number
Postal address

The type of information collected depends on the nature and purpose of your enquiry, which may include:

Enquiries about our products and services
Enquiries about SafeSite Facilities or additional information requests
Job applications
Complaints

If you engage with us through forms on our website, phone, email, or other means, the data you provide, such as first name, last name, phone number, email address, and any messages or files, will also be collected.

Categories of Data Processing

We process your personal data to:

Respond to your enquiries.
Send you the information you request.
Improve our business, products, and services.
Facilitate interest in a career with SafeSite Facilities.
Conduct market research to better understand our audience.
Handle payments or refunds where necessary.

The specific data processing purpose will be outlined at the point of collection or may be clear from the context of your communication with us.

Legal Basis for Processing Your Information

We must have a lawful basis to process your personal information. In most cases, your information will be processed based on our legitimate interest in responding to your inquiries or facilitating your engagement with SafeSite Facilities.

In situations where consent is required for data processing, such as for marketing or promotional communications, we will ask for your explicit consent at the point of data collection.

Information Storage and Retention

We are committed to keeping your personal data secure. To protect the confidentiality and integrity of your information, we implement robust security measures and regularly review them to ensure they remain appropriate.

However, please note that we cannot guarantee the security of any data transmitted over third-party applications (such as internet browsers).

We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected. Once our relationship with you has ended, we will keep your personal data in accordance with our legal, regulatory, and professional obligations.

Payment Information

For current customers, we may store bank details if required to process a payment or refund transaction. These details will only be retained for as long as necessary to complete the transaction and in compliance with relevant security and privacy regulations.

Disclosure of Your Information

We may share your personal data with the following third parties, but only when necessary:

Members of our group: who need access to your information to assist you with your inquiry.
Third-party service providers: contracted to provide services to us, such as IT support, payment processing, or other business functions. These third parties are required to keep your data secure and confidential, and they may only use it for the purposes of providing their services to us.
Third parties in the event of a sale: If SafeSite Facilities or substantially all of its assets are acquired by a third party, personal data held by our site will be one of the transferred assets.
Regulatory or law enforcement agencies: We may be required to disclose your personal data in order to comply with legal obligations or respond to requests from law enforcement authorities.

Your Rights

You have the following rights regarding the personal data we hold about you:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccuracies in your personal data.
Right to erasure (“right to be forgotten”): In certain circumstances, you can request the deletion of your personal data.
Right to restrict processing: You can request that we limit the way we use your data.
Right to object: You can object to the processing of your personal data, particularly for direct marketing purposes.
Right to data portability: In some cases, you may request that your data be transferred to another organisation.

To exercise any of these rights, please contact us at info@safesitefacilities.co.uk. We may ask for additional information to verify your identity before processing your request. Please be aware that refusal to process your personal data may affect our ability to respond to your inquiries or facilitate your interest in our business.

If you believe your data has been mishandled, you also have the right to file a complaint with the Information Commissioner’s Office (ICO).

Online-Specific Data Privacy

Cookies

Cookies are small files automatically downloaded to your device when you visit our website. SafeSite Facilities uses cookies to distinguish you from other users, enhancing your experience on the site and allowing us to improve its performance.

For more detailed information about the types of cookies we use and their purposes, please refer to our Cookie Policy.

Google Analytics

Our website uses Google Analytics to track how visitors interact with the site. The tool collects anonymous usage data via cookies, including your IP address, to compile reports on website activity.

We will never, and do not allow third parties to, track or collect personally identifiable information (PII) via Google Analytics without your consent. Google will not link your IP address with any other data they hold. To opt out of Google Analytics, you can use the Google Analytics Opt-Out browser add-on.

Phone Calls

Phone calls to SafeSite Facilities may be recorded for training and quality assurance purposes. These recordings are stored securely and retained only for as long as needed to fulfil their purpose.

LiveChat

We use LiveChat to facilitate real-time communication between you and our sales team. LiveChat may use cookies to enable this functionality. For more information, see LiveChat’s Privacy Policy: LiveChat Privacy Policy.

TrustPilot

We display reviews from TrustPilot on our website, allowing customers to leave and view reviews. You can find more information about how TrustPilot processes your data here: TrustPilot Privacy Policy.

HotJar

We use HotJar to collect anonymous usage data, such as pages visited, to help us improve the user experience. HotJar does not collect form submissions or personal data. To opt out, please visit: HotJar Do Not Track.

Bing Ads

SafeSite Facilities uses Bing Ads for advertising. You can opt out of tracking by visiting the Microsoft Opt-Out page: Microsoft Opt-Out.

DoubleClick (Google)

We use DoubleClick, a third-party cookie from Google, to collect data about your browsing activities. This cookie does not personally or directly identify you. You can learn more about how Google uses your data here: Google Privacy Policy or opt-out of Google Analytics tracking here: Google Analytics Opt-Out.

Links to Other Sites

Our website may include links to other websites, particularly those of our partners and clients. These external sites have their own privacy policies, and we do not accept any responsibility or liability for their content or practices. We recommend that you review their privacy policies before providing any personal data.

Changes to our privacy policy

We keep our privacy policy under regular review. This policy was last amended in June 2018. Please check back frequently to see any updates or changes to our privacy policy.

How to contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

info@safesitefacilities.co.uk.
SafeSite Facilities Ltd
Unit 1, Martello Enterprise Centre,
Courtwick Lane
Littlehampton
West Sussex
BN17 7PA

SafeSite Facilities Ltd Data Protection Officer:

Michael Knibbs
SafeSite Facilities Ltd
Unit 1, Martello Enterprise Centre,
Courtwick Lane
Littlehampton
West Sussex
BN17 7PA
Telephone: 01903 385270

This policy is under regular review. This policy was last amended on 19th Sept 2024.